Aliexpress Scam Alert: Never Close Disputes or Accept PayPal Refunds

Beware of "Refund Scams"

We have received numerous reports of a scam targeting AliExpress buyers. Scammers are sending emails or messages that appear to be from PayPal, offering to refund fraudulent orders. These emails often instruct buyers to close their disputes and provide their PayPal account information.

Do Not Close Disputes or Accept PayPal Refunds

Warning: Do not close your dispute or accept a PayPal refund if you have been scammed on AliExpress. This is a common tactic used by scammers to steal money from buyers. AliExpress has a buyer protection policy that allows you to get your money back if you have been scammed. Closing your dispute or accepting a PayPal refund will void your buyer protection rights.

If you have been scammed, please follow these steps:

• Contact AliExpress customer service immediately and file a dispute.
• Do not close your dispute or accept a PayPal refund.
• Provide AliExpress with all documentation of your purchase, including the product listing, transaction history, and communication with the seller.
• Be patient and persistent. It may take some time for AliExpress to process your dispute.